Vokso Knowledge Centre
Guides, articles and tutorials about Google reviews, online reputation and local marketing. Written for business owners, not specialists.
How to get more Google reviews from real customers
The biggest mistake local businesses make is waiting passively for reviews. "Happy customers will leave reviews on their own," many owners say. The reality is different.
Complete guide: Google Business Profile reviews for local businesses
Google reviews are the most visible business card a local business has in 2026. Before a new customer walks through your door, they've already formed an opinion from what they read on Google Maps. And that opinion weighs more than any paid ad or beautiful website.
How to respond to a negative Google review without being defensive
A negative review with 1 or 2 stars shows up in the morning and ruins your day. The instinct is to defend yourself, explain, or in the worst case, ignore it. None of those actually helps.