Terms of Service

1. Definitions

• "Service" — the Vokso web application, APIs, and related services accessible at vokso.io.
• "Customer" / "you" — the individual or legal entity that creates an account and uses the Service.
• "Customer Data" — business information, brand voice, industry profile, review data imported from Google, and any other content you provide or that is fetched on your behalf.
• "AI Output" — draft replies and sentiment classifications generated by Vokso via Anthropic's Claude API based on Customer Data.
• "Third-Party Services" — external platforms used by the Service, including Google Business Profile, Anthropic, Clerk, Neon, Upstash, Resend, and Vercel.

2. Accounts & Eligibility

• You must be at least 18 years old and legally capable of entering into a contract.
• You must have the authority to manage the Google Business Profile locations you connect to the Service.
• One account is intended for a single user or legal entity. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You must provide accurate, current, and complete information during registration and keep it updated.

3. Description of Service

Vokso is a SaaS platform that connects to your Google Business Profile locations, fetches customer reviews, classifies their sentiment with AI, and generates draft replies you can approve, edit, or send automatically. The Service relies on Third-Party Services to function, and their availability is outside our control.

4. Subscription, Billing & Trial

• Free plan: available without time limit, subject to the limitations described on the pricing page.
• Paid plans: billed monthly in EUR, with VAT added where applicable. Billing details, invoicing, and payment methods are managed through our payment processor.
• 14-day trial: available without a credit card. At trial expiration, the account reverts to the Free plan unless a paid subscription is activated.
• Cancellation: you may cancel your subscription at any time; the cancellation takes effect at the end of the current billing period.
• Refunds: we do not issue refunds for partial periods, except where required by applicable law. EU consumers benefit from the statutory withdrawal rights where applicable.
• Price changes: we may change prices with at least 30 days' notice, taking effect at the start of your next billing period.

5. Acceptable Use

You agree NOT to use the Service to:

• Publish false, misleading, defamatory, or spam responses.
• Violate the terms of Google Business Profile, Anthropic, or any other Third-Party Service integrated into the Service.
• Engage in illegal activity or infringe on the rights of third parties.
• Attempt to gain unauthorized access to our systems, bypass rate limits, or probe for vulnerabilities without our prior written consent.
• Reverse engineer, decompile, or extract the source code of the Service, except where permitted by applicable law.
• Resell, sublicense, or provide the Service to third parties under your own brand without written authorization.

6. User Content & AI-Generated Responses

The Service generates draft replies to your customer reviews using Anthropic's Claude. These drafts are suggestions, not final content.

• Your responsibility: you are solely responsible for reviewing, editing, approving, and publishing replies. You control whether to enable auto-send for positive reviews and the delay before auto-send.
• Accuracy: AI-generated content may contain inaccuracies, hallucinations, or inappropriate statements. We do not guarantee that AI Output is correct, complete, or suitable for your specific business context.
• Legal & regulatory compliance: you are responsible for ensuring that replies posted via the Service comply with applicable laws (including consumer protection, advertising, and industry-specific regulations such as medical or legal professional rules).
• Ownership: as between you and Vokso, you own the Customer Data and the final text you publish. Vokso does not claim ownership over your business information or AI Output you adopt.

7. Intellectual Property

• Vokso IP: the Service, including its software, interfaces, trade marks, logos, and documentation, is owned by SC DANS ONLINE SRL and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
• Customer Data: you retain all rights to your Customer Data. You grant Vokso a limited license to use, process, store, and transmit Customer Data solely to provide and improve the Service for you.
• Feedback: any suggestions or feedback you provide about the Service may be used by Vokso without obligation or compensation to you.

8. Third-Party Services

The Service integrates with Third-Party Services (see our Privacy Policy). Your use of the Service is also subject to the terms of those third parties, including but not limited to:

• Google API Services User Data Policy and Google Business Profile terms.
• Anthropic Commercial Terms.

We are not responsible for the availability, accuracy, or content of Third-Party Services, or for changes to their APIs, pricing, or policies that may affect the Service.

9. Privacy & Data Protection

Our processing of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the processing of your information as described there.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. We do not warrant that AI Output is accurate, fit for purpose, or free from errors. Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection law.

11. Limitation of Liability

To the maximum extent permitted by law, SC DANS ONLINE SRL shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to your use of the Service.

Our aggregate liability for any claim arising from these Terms or the Service shall not exceed the total amount you paid to Vokso in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless SC DANS ONLINE SRL and its officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your violation of these Terms; (b) your violation of any law or rights of any third party; (c) replies published via the Service, including AI Output you approve or auto-send; or (d) your Customer Data.

13. Suspension & Termination

• By you: you may close your account at any time through Settings or by emailing us. Upon closure, access to the Service ends and your data is deleted as described in the Privacy Policy.
• By us: we may suspend or terminate your access, with or without prior notice, if you materially breach these Terms, engage in abusive behavior, fail to pay fees, or if required by law. Where reasonable, we will provide prior notice and an opportunity to cure.
• Effect: sections that by their nature should survive termination (IP, disclaimers, liability, indemnification, governing law) will continue in effect.

14. Changes to the Service & Terms

We may modify the Service or these Terms at any time. We will notify you of material changes to these Terms by email or via a prominent in-Service notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms. If you do not agree, you may close your account before the effective date.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or telecommunications failures, or disruptions of Third-Party Services.

16. Governing Law & Disputes

These Terms are governed by the laws of Romania, without regard to conflict-of-law principles. Disputes shall be resolved by the competent courts of Craiova, Romania, except where mandatory consumer protection law grants exclusive jurisdiction to a different court.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17. Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and Vokso regarding the Service.
• Severability: if any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver: failure to enforce any provision does not waive our right to enforce it later.
• Assignment: you may not assign these Terms without our written consent. We may assign these Terms to a successor in a merger, acquisition, or sale of assets.
• Notices: we may send notices by email to the address on your account. Notices to us must be sent to the contact address below.

18. Contact

For questions about these Terms, please contact us at: