Vokso Knowledge Centre
Guides, articles and tutorials about Google reviews, online reputation and local marketing. Written for business owners, not specialists.
How to rank higher in Google Maps for your local business
Appearing in Google Maps and Local Pack of 3 is among the most valuable properties for a local business. 60-80% of clicks for local searches go to these 3 positions.
How to recover from a series of consecutive negative reviews
All businesses receive negative reviews at some point. That's normal. But when 3, 4, or 5 negative reviews come in a week, the situation fundamentally changes.
How to get more Google reviews from real customers
The biggest mistake local businesses make is waiting passively for reviews. "Happy customers will leave reviews on their own," many owners say. The reality is different.
How to respond to a negative Google review without being defensive
A negative review with 1 or 2 stars shows up in the morning and ruins your day. The instinct is to defend yourself, explain, or in the worst case, ignore it. None of those actually helps.