For restaurants, cafes and bars

Reply to reviews without leaving the kitchen

AI writes replies in your restaurant's voice and sends them after your set delay. You step in only for the negative ones.

14-day trial. Card required, NOT charged. Setup in 5 minutes. Cancel anytime at no cost.

5/5
Positive, auto-sent

Best traditional soup in town. Attentive staff, warm atmosphere. We felt at home.

Andreea M.

Response generated by Vokso

Thank you, Andreea! We're glad you enjoyed the soup. Our chef makes it from his grandmother's recipe. Come back to try the cabbage rolls with polenta next time.

Mihai, Restaurant Verde

Reply to reviews without leaving the kitchen

For restaurants, cafes and bars

The daily reality you already know

Vokso is built around the situations you actually live through.

1

Reviews come in mid-service

Saturday night at 10:30 PM, when you don't have a minute. Monday morning when you open the laptop, they're already 3 days old.

2

Competitors reply and climb the Local Pack

Google ranks higher restaurants with strong reply rates. Every unanswered review pushes you down in local results.

3

Food complaints need tact

A comment about small portions or dry steak, handled badly, can go viral. Under pressure you write things you'll regret.

How the replies sound

Two real examples, in your business voice

The positive one goes out on its own after 2 hours (or whatever delay you set). The negative one waits for your approval.

5/5
Positive, auto-sent

Best traditional soup in town. Attentive staff, warm atmosphere. We felt at home.

Andreea M.

Response generated by Vokso

Thank you, Andreea! We're glad you enjoyed the soup. Our chef makes it from his grandmother's recipe. Come back to try the cabbage rolls with polenta next time.

Mihai, Restaurant Verde

2/5
Negative, awaiting approval

Waited 45 minutes for a pizza. When it arrived, it was lukewarm. At 65 RON, I expected better.

Cristian B.

Response generated by Vokso

We're sorry, Cristian. 45 minutes for a pizza isn't our standard. We'll talk to the oven team to see what happened. If you'd like us to make it right, call me at 0700 XXX XXX.

Mihai, Restaurant Verde

Email alert sent, awaiting your approval

What you get with Vokso

Your restaurant's voice, not a template

Set preferred words ("fresh", "authentic", "homemade") and forbidden ones ("cheap", "fast"). The replies sound like you.

Negative reviews never go without you

Complaints about food, hygiene or staff trigger an email alert. You decide the reply, AI proposes one.

Different voice per location

Casual pizzeria sounds different from fine-dining bistro. Each location can have its own Brand Voice.

Frequently asked questions

Specific to your business.

Start today. 14-day trial, no card.

Connect Google Business Profile once. Vokso handles the rest.

Get started

14-day trial. Card required, NOT charged during trial. Cancel anytime at no cost.